Frequently asked questions

We have collated a number of our most frequently asked questions below, however if we have missed anything just drop us an email or give us a call on 01728 687627 and we will be pleased to help.

Product questions

1. Do you have gluten-free options?

2. Are your products supplied oven ready?

3. Do your products come with cooking guidance?

4. How long will game meat keep for?

5. Do your products contain shot?

6. Is Lead-Shot Game Safe?

7. Are your products suitable for home freezing?

8. What are the ingredients of your various stuffings?

Buying & Ordering questions

1. Is there a minimum order value for online orders?

2. Do you sell gift vouchers?

3. Are your products supplied fresh or frozen?

4. Can I buy small game with its feather or fur?

5. Can I order now for delivery later?

6. Can I buy your game from butchers or other retailers?

7. Do you sell direct to restaurants, hotels or other retailers?

8. Can I order my meat for Christmas delivery?

9. There is a statement at the checkout advising that my information will be transferred to the United States - what does this mean?

10. What payment methods do you accept?

Delivery questions

1. How do you keep the meat cool during delivery?
   

2. How much is delivery and when will it be delivered?

3. Can you deliver to the Highlands and Islands of Great Britain?

4. Can you deliver to US, continental Europe, the Republic of Ireland or Northern Ireland?

5. Does someone have to sign for the delivery?

6. I will be in the area on the day of delivery, so can the courier ring to confirm time of delivery?

7. Will I know what time my order is due to be delivered?

8. What happens if my delivery is delayed?

9. What should I do if my parcel arrives damaged?

10. Can I collect my order from your premises?