Deliveries to mainland UK are dispatched using an overnight courier service for delivery on the date you choose at checkout.
It’s really important to us that your delivery reaches you in excellent condition and with good service. We take care to pack the products carefully in insulated boxes to keep it at fridge temperature - you can read more about our packaging here.
To ensure the meat is fresh we use a 24 hour delivery service from our selected courier. Rather than hide the delivery costs in the price of the meat, which some online business do, we have a transparent cost structure for postage and packing explained below in detail. We offer free delivery on orders over £85 but additional costs for smaller orders or specified morning or Saturday delivery.
More information for those who require delivery further afield is provided at the bottom of this page.
Standard delivery days are Tuesday - Friday from 7am onwards.
Saturday deliveries (7am - 1pm) are available but do incur an extra charge from our courier.
We can dispatch orders within 2 working days of receiving an order or you can choose your preferred delivery date in advance when you place your order.
Please note that while our courier does its best to deliver within the timeslots stated, occasionally they are delayed. We therefore recommend that you choose a delivery date at least one day before you require your order, to avoid disappointment.
Our delivery costs are based on order value.
|Standard Tuesday - Friday (7am - 6.30pm)||Tuesday - Friday (7am - midday)||Saturday (7am - 1pm)|
|Orders over £85||Free||£3||£12|
|Orders £20 - £85||£7.95||£10.95||£19.95|
|Orders under £20||£11.95||£14.95||£23.95|
Our courier require a signature upon receipt. If you are not likely to be in on your selected delivery day, we can deliver to a neighbour, a friend or to your place of work so that a signature can be obtained (you can select a different delivery address when you check out).
If there is no-one to sign at delivery, your meat will return to the depot and may require you to collect it from a Post Office.
If you would prefer the meat to be delivered without a signature, please indicate in the ‘special instructions’ at checkout where you would like it to be left (e.g. in shed, garage, behind bins etc) and state ‘No signature required’. Please note that under this scenario, neither Parcelforce nor the Wild Meat Company is responsible for the parcel if it is misplaced, stolen or lost following delivery as there is no proof of delivery.
Please note that it is your responsibility to ensure that you have provided a full and correct delivery address. If our courier is unable to deliver due to insufficient address details, your order will be returned to us and the goods will be spoiled, we therefore cannot issue a refund or replacement in this instance.
You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered. If your order has not arrived by the afternoon of your delivery date, please track its progress and contact the helpline number given on the courier's website. We advise that customers follow up with the courier rather than ourselves initially as they will be able to assist quicker.
Please refer to our Terms & Conditions for further information regarding delayed deliveries and, in particular, we draw your attention to clauses 6.3 and 6.4 which deal with your rights to terminate and our delivery obligations and liability to you.
However, we want you to buy our Goods with complete confidence. All our meat is delivered in an insulated box designed to keep its contents in fridge like conditions during the 24 hour delivery period. Please refer to our webpage about Packaging for further details. When ambient conditions are relatively cool, as in winter, the meat will be kept cool for much longer than 24 hours.
If you realise after you have placed your order that you have provided us with incorrect or incomplete details which may cause a delay in delivery, please telephone or email us as soon as possible.
In accordance with our Quality Assurance we may, at our sole discretion which is in addition to any rights you may have under our terms and conditions or any statutory rights, offer you a full refund, credit you for a future order or send out a replacement box (according to your wishes). If your order is delivered late, we ask that you accept the delivery and check it to ensure that you are happy that it is still fresh. If you find that the delay has caused the meat to be ruined, please telephone or email us within 3 days of receipt.
You are welcome to pick up an order direct from our premises in Blaxhall (near Woodbridge, Suffolk) by appointment. Please choose your preferred collection date (weekdays only) in your basket before checkout and choose 'Collect from Wild Meat Meat Company' under the delivery options on the Shipping and Payment page. We will email you to arrange a mutually convenient time for collection.
We will deliver to Northern Ireland and Highlands of Scotland but in our experience the deliveries sent on a 24 hour tariff may well take 3 days to arrive. We can only deliver to these destinations if you are happy to accept this potential delay and the meat when it arrives. The ice packs will keep it fresh during transit but you should note that the shelf life of the product will have been reduced accordingly.
Deliveries to the Channel Isles, Isle of Man, the Hebrides and the Orkney's are prone to weather delays, in addition to logistical problems with shipping etc. As a result we cannot guarantee safe deliveries to the Islands off mainland Britain.
There is an additional charge for delivery outside our courier's zone 1 area - this will be indicated at the checkout.
We regret that it is not cost effective to offer 24 hour delivery outside of mainland Great Britain and therefore cannot fulfil international orders.