Deliveries to mainland UK are dispatched using an overnight courier service for delivery on the date you choose at checkout.
It’s really important to us that your delivery reaches you in excellent condition and with good service. We take care to pack the products carefully in insulated boxes to keep it at fridge temperature - you can read more about our packaging here.
To ensure the meat is fresh we use a 24 hour delivery service from one of our selected couriers. Rather than hide the delivery costs in the price of the meat, which some online business do, we have a transparent cost structure for postage and packing explained below in detail. We offer free delivery on orders over £85 but additional costs for smaller orders or specified morning or Saturday delivery.
More information for those who require delivery further afield is provided at the bottom of this page.
Standard delivery days are Tuesday - Friday from 7am onwards.
Saturday deliveries (8am - 6pm) incur a significant extra charge from our courier so are not available to select from our checkout calendar. If you wish to have your order delivered on Saturday, please contact us and we will confirm the cost of delivery so you can decide if you wish to proceed.
We can dispatch orders within 2 working days of receiving an order or you can choose your preferred delivery date in advance when you place your order.
Please note that while our courier does its best to deliver within the timeslots stated, delays may occasionally occur and claims cannot be made for deliveries received within 48 hours. We recommend choosing a delivery date at least one day ahead of when your order is required to avoid any potential disappointment.
Our delivery costs are based on order value.
|Standard Tuesday - Friday (7am - 8pm)||Tuesday - Friday (8am - 12.30pm)|
|Orders over £85||Free||£3|
|Orders £20 - £85||£7.95||£10.95|
|Orders under £20||£11.95||£14.95|
Please note that large orders can sometimes incur a small additional weight charge when the contents have to be delivered in more than one box. The weight & size of your order will be calculated at the checkout and £5 may be added to the standard delivery cost to contribute towards the increased cost of delivery.
All orders are automatically sent as ‘No Signature Required’ - this provides added flexibility in case of delays. Please provide details of where you would like your parcel to be left if no-one is home when delivery is attempted (e.g. in shed, garage, behind bins etc) in the special instructions box when you checkout. Please note that if you are not home to receive your order, goods will be left entirely at your own risk and we will not accept any responsibility for any loss or damage suffered. Please refer to our T&Cs for further information.
If you prefer to sign for your delivery, you can request this in the special instructions box at the checkout. However please note that if you request a 'signed for service', and no-one to sign at delivery, your meat will return to the courier depot and may require you to collect it. Please note that in this scenario, neither the courier nor the Wild Meat Company is responsible if the goods are spoiled due to any delay in collection.
Please note that it is your responsibility to ensure that you have provided a full and correct delivery address. If our courier is unable to deliver due to insufficient address details, your order will be returned to us and the goods will be spoiled, we therefore cannot issue a refund or replacement in this instance.
You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered. If your order has not arrived by the afternoon of your delivery date, please track its progress and contact the helpline number given on the courier's website. We advise that customers follow up with the courier rather than ourselves initially as they will be able to assist quicker.
Please refer to our Terms & Conditions for further information regarding delayed deliveries and, in particular, we draw your attention to clauses 6.3 and 6.4 which deal with your rights to terminate and our delivery obligations and liability to you.
However, we want you to buy our Goods with complete confidence. All our meat is delivered in an insulated box designed to keep its contents in fridge-like conditions during delivery. Please refer to our Packaging page for further details. In the unlikely event that your order is delayed, we would like to assure you that our packaging will fully protect your products for 48 hours from dispatch.
Please do not refuse or return any delayed delivery. Claims cannot be made for deliveries received within 48 hours of dispatch and for those delivered after this timeframe, please still accept the delivery and, if necessary, safely dispose of the products and contact us for a refund.
In accordance with our Quality Assurance we may, at our sole discretion which is in addition to any rights you may have under our terms and conditions or any statutory rights, offer you a full refund, credit you for a future order or send out a replacement box (according to your wishes). If your order is delivered late, we ask that you accept the delivery and check it to ensure that you are happy that it is still fresh. If you find that the delay has caused the meat to be ruined, please telephone or email us within 3 days of receipt.
You are welcome to pick up an order direct from our premises in Blaxhall (near Woodbridge, Suffolk) on Tuesday to Friday from 1pm - 3pm. Please choose your preferred collection date in your basket before checkout and choose 'Collect from Wild Meat Meat Company' under the delivery options on the Shipping and Payment page. Please use our collection map to find our premises and guidance about where to report upon arrival.
Unfortunately we are unable to accept orders for delivery to addresses in the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands as well as some additional Scottish postcodes (eg AB31 - AB38 and PH4 - PH41 - all affected postcodes are in zone 3 and 4 as listed here). This is due to the fact that we are unable to access a reliable 24hr courier service to these locations.
Unfortunately due to Brexit we are no longer able to deliver to Europe, or further afield due to transit times.