All our meat is delivered in an insulated box designed to keep your order in fridge like conditions for the delivery period. Frozen products may show some thawing on the outside but the core will remain frozen (depending on the size of the product).
Our delivery costs are based on order value. Standard weekday delivery is free of charge on all orders over £85, £7.95 on orders between £20 - £80 and £11.95 if you spend under £20. We can dispatch orders within 2 working days and you can choose your preferred delivery date when you check out. Standard delivery is by our courier on Tuesdays to Fridays between 7am and 6.30pm. You can request a pre-midday delivery slot or Saturday delivery for an additional cost - these options are provided when you check out your basket.
Unfortunately we are unable to accept orders for delivery to addresses in the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands, the Scottish Highlands and Islands as well as some additional Scottish postcodes (eg AB31 - AB54 and PH15 - PH18 - all affected postcodes are listed here). This is due to the fact that we are unable to access a reliable 24hr courier service to these locations.
Unfortunately due to Brexit we are no longer able to deliver to Europe, or further afield due to transit times.
No, all orders are automatically sent as ‘No Signature Required’ - this provides added flexibility in case of delays. You can provide us with “special instructions” when you checkout to advise where the parcel should be left if no-one is home when delivery is attempted. Goods will be left entirely at your own risk and we will not accept any responsibility for any loss or damage suffered. Please refer to our T&Cs for further information.
Regrettably our courier will not ring you to give you a time for delivery. However you can request a morning delivery for an additional cost - these options are provided when you check out your basket. You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day.
You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. You can use these details to track the progress of your delivery online. If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered.
If you realise that you have provided us with incorrect or incomplete details which may cause a delay in delivery, please telephone or email us as soon as possible.
We have chosen a courier who has an excellent record for punctual delivery. However, sometimes due to unforeseen circumstances a delivery may be delayed. We therefore suggest that you choose a delivery date at least one day before you require your order, to avoid disappointment.
If your order arrives within 48hrs of dispatch - we encourage customers to minimise unnecessary food waste so please do not refuse or return any delayed delivery - our insulated packaging will fully protect your order for 48 hours from dispatch so claims cannot be made for deliveries received within this time period. Please refer to our webpage about Packaging for further details
If your order arrives after 48hrs or is damaged, please do not refuse or return the delivery - please accept the parcel and open the box to inspect the contents. In these circumstances, if you have concerns about the items inside please photograph the affected items, before safely disposing of them and contact us within 24 hours of receipt and please take some photos of the affected items. We will then arrange a refund or replacement for the damaged goods.
Please refer to our Terms & Conditions for further information regarding delayed deliveries and, in particular, we draw your attention to clauses 6.3 and 6.4 which deal with your rights to terminate and our delivery obligations and liability to you.
In accordance with our Quality Assurance we may, at our sole discretion which is in addition to any rights you may have under our terms and conditions or any statutory rights, offer you a full refund, credit you for a future order or send out a replacement box (according to your wishes).
If the courier attempts to deliver your package with signs of damage - please accept delivery and open the box to inspect the contents. On rare occasions an item inside may have been damaged in transit - if you find this to be the case please photograph the affected items, before safely disposing of them and contact us on 01728 687627 or firstname.lastname@example.org. We will then arrange a refund or replacement for the damaged goods. Please do not refuse or return any deliveries - we request that you carry out these steps to avoid unnecessary waste. Each item is individually vacuum packed so often the majority of the order will still be fit for consumption.
Yes, you are welcome to collect your order from our premises in Blaxhall. Collection slots are available Tuesday - Friday, 1pm - 3pm. You can choose the free collection option from the delivery choices available at checkout. Please use the calendar in the basket to select the day you wish to collect.
Please use our collection map to find our premises and guidance about where to report upon arrival.