All our meat is delivered in an insulated box designed to keep your order in fridge like conditions for the 24 hours of the delivery period. When ambient conditions are relatively cool, as in winter, the meat will be kept cool for much longer than 24 hours. Frozen products may show some thawing on the outside but the core will remain frozen (depending on the size of the product).
Our delivery costs are based on order value. Standard weekday delivery is free of charge on all orders over £85, £7.95 on orders between £20 - £80 and £11.95 if you spend under £20. We can dispatch orders within 2 working days and you can choose your preferred delivery date when you check out. Standard delivery is by our courier on Tuesdays to Fridays between 7am and 6.30pm. You can request a pre-midday delivery slot or Saturday delivery for an additional cost - these options are provided when you check out your basket.
We will deliver to the Highlands of Scotland but in our experience the deliveries may well take 3 days to arrive, even though they are sent on a 24 hour tariff. We can only deliver to these destinations if you are happy to accept this potential delay and the meat when it arrives. The ice packs will keep it fresh during transit but you should note that the shelf life of the product will have been reduced accordingly.
Deliveries to the Channel Isles, Isle of Man, the Hebrides and Orkney are prone to weather delays, in addition to logistical problems with shipping etc. As a result we cannot guarantee safe deliveries to the Islands off mainland Britain.
There is an additional charge for delivery outside our courier's zone 1 area - this will be indicated at the checkout.
We like to deliver our meat within 24 hours of dispatch and unfortunately we have found that it is not possible to do this cost-effectively outside of mainland Great Britain.
Yes, unless you have provided us with specific delivery instructions at the time of your Order (or prior to us sending you the Dispatch Confirmation).
If there is no-one to sign at delivery, the delivery contractor shall leave a card at the Delivery Address stating that it has attempted delivery and it may pass the Goods to a Post Office or other collection facility for you to collect/re-arrange delivery. In the event that you fail to collect the Goods from the Post Office or other collection facility and they are returned to us by the delivery contractor, we reserve the right to dispose of the Goods without any liability or notice to you.
If you are not likely to be at home at the time of delivery but are happy for the Goods to be delivered without a signature, you can provideus with “special instructions” at the time of your Order (or prior to us sending you the Dispatch Confirmation) and we will leave the Goods at a neighbouring address or other place you nominate without obtaining a signature. The Goods will be delivered entirely at your own risk and we will not accept responsibility for any loss or damage suffered. Please refer to our T&Cs for further information.
Regrettably our courier will not ring you to give you a time for delivery. However you can request a morning delivery for an additional cost - these options are provided when you check out your basket. You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day.
You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. You can use these details to track the progress of your delivery online. If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered.
We have chosen a courier who has an excellent record for punctual delivery. However, sometimes due to unforeseen circumstances a delivery may be delayed. We therefore suggest that you choose a delivery date at least one day before you require your order, to avoid disappointment.
Please refer to our Terms & Conditions for further information regarding delayed deliveries and, in particular, we draw your attention to clauses 6.3 and 6.4 which deal with your rights to terminate and our delivery obligations and liability to you.
However, we want you to buy our Goods with complete confidence. All our meat is delivered in an insulated box designed to keep its contents in fridge like conditions during the 24 hour delivery period. Please refer to our webpage about Packaging for further details. When ambient conditions are relatively cool, as in winter, the meat will be kept cool for much longer than 24 hours.
If you realise after you have placed your order that you have provided us with incorrect or incomplete details which may cause a delay in delivery, please telephone or email us as soon as possible.
In accordance with our Quality Assurance we may, at our sole discretion which is in addition to any rights you may have under our terms and conditions or any statutory rights, offer you a full refund, credit you for a future order or send out a replacement box (according to your wishes). If your order is delivered late, we ask that you accept the delivery and check it to ensure that you are happy that it is still fresh. If you find that the delay has caused the meat to be ruined, please telephone or email us within 3 days of receipt.
Yes, you are welcome to collect your order from our premises in Blaxhall. You can choose the free collection option from the delivery choices available at checkout. Please use the calendar in the basket to select the day you wish to collect. We will email you upon receipt of your order to arrange a mutually convenient time for collection.