We want you to buy our goods with complete confidence. We take great pride in the quality of our goods but if you are not completely satisfied with the meat you receive, please contact us, sending photographs, to explain what has gone wrong and we will endeavour to replace, refund or give credit for any defective goods (according to your wishes). You also have statutory rights to return certain types of goods, set out in our terms and conditions.
Please note that because small game is usually shot with a shotgun it is likely to have some blemishes, pellet holes and/or bruises. Our quality control process means that we filter out any birds with more than three pellet holes or 10% bruising on the breast meat. If you notice more bruising or pellet holes on your products, please do contact us attaching a photo so we can review accordingly.