Delivery
When are they processed: All orders are dispatched within 4 working days of an order and are delivered within 24 hours of dispatch. It is for this reason that we cannot deliver to Highlands and Islands, Channel Islands, Northern Ireland or abroad as our courier company cannot guarantee delivery within 24 hours to addresses in these areas. We can only deliver to the Highlands and Islands or Northern Ireland if you accept that carriage may take up to 3 days rather than the normal 24 hours.
Delivery Charge: The delivery charge is £9.95 regardless of the size of the order and this is added automatically to your basket.
How long do they take to arrive: Please allow 4 days for a delivery if specifying a particular delivery date. You can specify your preferred delivery date in the 'Special instructions box' when you check out and can therefore order as far in advance as you like. The more notice the better. Deliveries cannot be made on a weekend or a Monday but if you would like a Saturday delivery there is a £9 surcharge. AM deliveries can also be specified for a £4 surcharge. please notify us of these requirements in the 'Special instructions' box when you check out and we will manually adjust your payment.
Orders made on Thursday, Friday, Saturday and Sunday will be delivered on a Tuesday or Wednesday.
Monday (before 4pm) for a Wednesday or Thursday delivery
Tuesday (before 4pm) for a Thursday delivery
Wednesday (before 4pm) for a Friday delivery (we do not advise a Friday delivery ideally as, if the courier has problems, your order will perish over the weekend in their depot. We have more problems with Fridays that any other day)
Who do we use: We use Parcelforce as our courier company and they work on the basis of a signature on receipt. If you are not likely to be in on your selected delivery day, we can deliver to a neighbour, a friend or to your place of work so that a signature can be obtained (NB there is space for a different delivery address than your normal address, which is where your credit or debit card should be registered). If no-one can sign, please tell us in the 'special instructions' box in your shopping basket where we can leave your meat : for example, in garage or shed, on the doorstep, or behind the dustbins. We will tell the courier that 'no signature is required' otherwise they will return your box of finest game meat to their depot.
Tracking your order: Having taken all these precautions, we still fall prey to an uncooperative delivery driver who fails to deliver or a problem in the courier's central hub. To try and remedy this problem as quickly as possible, please track your order as it leaves us on its way to you. You will receive an email from Parcelforce with the tracking details for your order the afternoon/evening before the delivery day. Please track progress in the afternoon of the delivery date if it has not already arrived. If it shows it is still in depot or in the hub or if it has not arrived by 4.30pm, ring the Parcelforce 'helpline' 08448 004466 and ask for an update. If your order has reached your local depot, but has not been delivered, ask them for the phone number of your local depot and give them a call. If you make the calls - rather than us - it short circuits the system, as otherwise we act as an an ineffective intermediary in trying to resolve what has happened to your box, particularly if the courier claims to have delivered it and patently has not. If, despite your best efforts, the courier still does not deliver please ring or email us so that we can give you a full refund, credit you for a future order or send out a replacement box (according to your wishes).
It is a shame that the goodwill of our business is in the hands of a courier company, but sadly none of them offer a 100% guaranteed service |
