Delivery: FAQs

  1. How do you keep the meat cool during delivery?
  2. How much is delivery and when will it be delivered?
  3. Can you deliver to the Highlands and Islands of Great Britain?
  4. Can you deliver to US, continental Europe, the Republic of Ireland or Northern Ireland?
  5. Does someone have to sign for the delivery?
  6. I will be in the area on the day of delivery, so can the courier ring to confirm time of delivery?
  7. Will I know what time my order is due to be delivered?
  8. What happens if my delivery is delayed?
  9. Can I collect my order from your premises?


How do you keep the meat cool during delivery?

All our meat is delivered in an insulated box designed to keep your order in fridge like conditions for the 24 hours of the delivery period. When ambient conditions are relatively cool, as in winter, the meat will be kept cool for much longer than 24 hours. Frozen products may show some thawing on the outside but the core will remain frozen (depending on the size of the product).

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How much is delivery and when will it be delivered?

Our delivery costs are based on order value.  Standard weekday delivery is free of charge on all orders over £85, £7.95 on orders between £20 - £80 and £11.95 if you spend under £20.  We can dispatch orders within 2 working days and you can choose your preferred delivery date when you check out.  Standard delivery is by our courier on Tuesdays to Fridays between 7am and 6.30pm. You can request a pre-midday delivery slot or Saturday delivery for an additional cost - these options are provided when you check out your basket.

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Do you deliver to Highlands and Islands of Great Britain?

We will deliver to the Highlands of Scotland but in our experience the deliveries may well take 3 days to arrive, even though they are sent on a 24 hour tariff. We can only deliver to these destinations if you are happy to accept this potential delay and the meat when it arrives. The ice packs will keep it fresh during transit but you should note that the shelf life of the product will have been reduced accordingly.  

Deliveries to the Channel Isles, Isle of Man, the Hebrides and  Orkney are prone to weather delays, in addition to logistical problems with shipping etc. As a result we cannot guarantee safe deliveries to the Islands off mainland Britain. 

There is an additional charge for delivery outside our courier's zone 1 area - this will be indicated at the checkout.

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Can you deliver to US, continental Europe, the Republic of Ireland or Northern Ireland?

We like to deliver our meat within 24 hours of dispatch and unfortunately we have found that it is not possible to do this cost-effectively outside of mainland Great Britain. 

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Does someone have to sign for delivery?

Yes. If you are not likely to be at home, consider delivering to a neighbour or a friend locally who would be able to sign for delivery. Or alternatively when you order, consider using an address for delivery where you know someone will be able to sign. If there is no-one to sign at delivery, the delivery contractor shall leave a card at the Delivery Address stating that it has attempted delivery and it may pass the Goods to a Post Office or other collection facility for you to collect/re-arrange delivery.  In the event that you fail to collect the Goods from the Post Office or other collection facility and they are returned to us by the delivery contractor, we reserve the right to dispose of the Goods without any liability or notice to you. Please refer to our T&Cs for further information.

If you would prefer the meat to be delivered without a signature, please indicate in the ‘special instructions’ at checkout where you would like it to be left (in shed, garage, behind bins etc) and state ‘No signature required’. We will then inform our courier. Please note that under this scenario, neither our courier nor the Wild Meat Company is responsible for the parcel if it is misplaced, stolen or lost following delivery as there is no proof of delivery. Read more about delivery.

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I will be in the area on the day of delivery, so can the courier ring to confirm time of delivery?

Regrettably our courier will not ring you to give you a time for delivery. However you can request a morning delivery for an additional cost - these options are provided when you check out your basket. You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. 

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Will I know what time my order is due to be delivered?

You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. You can use these details to track the progress of your delivery online.  If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered.

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What happens if my order is delayed?

We have chosen a courier who have an excellent record for punctual delivery however sometimes due to unforeseen circumstances a delivery can be delayed.  We therefore recommend that you choose a delivery date at least one day before you require your order, to avoid disappointment.  

The packaging we use is very effective at keeping its contents cold, therefore if your order arrives after your expected delivery time, we ask that you accept the order rather than retuning it the depot.  In most cases you will find that the products will still be fresh, however if you are discover that this is not the case, please give us a call so we can arrange either a full refund or arrange a new delivery.

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Can I collect my order from your premises?

Yes, you are welcome to collect your order from our premises in Blaxhall.  You can choose the free collection option from the delivery choices available at checkout.  Please use the calendar in the basket to select the day you wish to collect.  We will email you upon receipt of your order to arrange a mutually convenient time for collection.

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