Delivery: FAQs

  1. How do you keep the meat cool during delivery?
  2. How much is delivery and when will it be delivered?
  3. Can you deliver to the Highlands and Islands of Great Britain?
  4. Can you deliver to US, continental Europe, the Republic of Ireland or Northern Ireland?
  5. Does someone have to sign for the delivery?
  6. I will be in the area on the day of delivery, so can the courier ring to confirm time of delivery?
  7. Will I know what time my order is due to be delivered?
  8. What happens if my delivery is delayed?
  9. Can I collect my order from your premises?


How do you keep the meat cool during delivery?

All our meat is delivered in an insulated box designed to keep your order in fridge like conditions for the 24 hours of the delivery period. When ambient conditions are relatively cool, as in winter, the meat will be kept cool for much longer than 24 hours. Frozen products may show some thawing on the outside but the core will remain frozen (depending on the size of the product).

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How much is delivery and when will it be delivered?

Our delivery costs are based on order value.  Standard weekday delivery is free of charge on all orders over £85, £7.95 on orders between £20 - £80 and £11.95 if you spend under £20.  We can dispatch orders within 2 working days and you can choose your preferred delivery date when you check out.  Standard delivery is by our courier on Tuesdays to Fridays between 7am and 6.30pm. You can request a pre-midday delivery slot or Saturday delivery for an additional cost - these options are provided when you check out your basket.

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Do you deliver to Highlands and Islands of Great Britain?

We will deliver to the Highlands of Scotland but in our experience the deliveries may well take 3 days to arrive, even though they are sent on a 24 hour tariff. We can only deliver to these destinations if you are happy to accept this potential delay and the meat when it arrives. The ice packs will keep it fresh during transit but you should note that the shelf life of the product will have been reduced accordingly.  

Deliveries to the Channel Isles, Isle of Man, the Hebrides and  Orkney are prone to weather delays, in addition to logistical problems with shipping etc. As a result we cannot guarantee safe deliveries to the Islands off mainland Britain. 

There is an additional charge for delivery outside our courier's zone 1 area - this will be indicated at the checkout.

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Can you deliver to US, continental Europe, the Republic of Ireland or Northern Ireland?

We like to deliver our meat within 24 hours of dispatch and unfortunately we have found that it is not possible to do this cost-effectively outside of mainland Great Britain. 

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Does someone have to sign for delivery?

Yes, unless you have provided us with specific delivery instructions at the time of your Order (or prior to us sending you the Dispatch Confirmation). 

If there is no-one to sign at delivery, the delivery contractor shall leave a card at the Delivery Address stating that it has attempted delivery and it may pass the Goods to a Post Office or other collection facility for you to collect/re-arrange delivery.  In the event that you fail to collect the Goods from the Post Office or other collection facility and they are returned to us by the delivery contractor, we reserve the right to dispose of the Goods without any liability or notice to you. 

If you are not likely to be at home at the time of delivery but are happy for the Goods to be delivered without a signature, you can provideus with “special instructions” at the time of your Order (or prior to us sending you the Dispatch Confirmation) and we will leave the Goods at a neighbouring address or other place you nominate without obtaining a signature. The Goods will be delivered entirely at your own risk and we will not accept responsibility for any loss or damage suffered. Please refer to our T&Cs for further information.

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I will be in the area on the day of delivery, so can the courier ring to confirm time of delivery?

Regrettably our courier will not ring you to give you a time for delivery. However you can request a morning delivery for an additional cost - these options are provided when you check out your basket. You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. 

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Will I know what time my order is due to be delivered?

You will receive an email from our courier with the tracking details for your order the afternoon/evening before the delivery day. You can use these details to track the progress of your delivery online.  If you provide a mobile number when you place your order, you will also receive a text message 30-45 minutes before your order is due to be delivered.

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What happens if my order is delayed?

We have chosen a courier who has an excellent record for punctual delivery however sometimes due to unforeseen circumstances a delivery can be delayed.  We therefore recommend that you choose a delivery date at least one day before you require your order, to avoid disappointment.  

Any dates quoted for delivery are approximate only, and time of delivery is not of the essence.  Any delay in delivery of the Goods will not entitle you to terminate or rescind the Contract unless such delay exceeds 10 Business Days.

We shall not be liable for any delay in delivery or failure of delivery of the Goods that is caused by an event or circumstance that is beyond our reasonable control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of Goods.

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Can I collect my order from your premises?

Yes, you are welcome to collect your order from our premises in Blaxhall.  You can choose the free collection option from the delivery choices available at checkout.  Please use the calendar in the basket to select the day you wish to collect.  We will email you upon receipt of your order to arrange a mutually convenient time for collection.

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