Buying & Ordering: FAQs

  1. Is there a minimum order value for online orders?
  2. Do you sell gift vouchers?
  3. Are your products supplied fresh or frozen?
  4. Can I buy small game with its feather or fur?
  5. Can I order now for delivery later?
  6. Can I buy your game from butchers or other retailers?
  7. Do you sell direct to restaurants, hotels or other retailers?
  8. Can I order my meat for Christmas delivery?
  9. There is a statement at the checkout advising that my information will be transferred to the United States - what does this mean?

 

Is there a minimum order value?

No you are welcome to order as little as you like.  However our delivery charge starts at £7.95, so customers usually like to order several items at once to make the delivery charge more worthwhile.

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Do you sell gift vouchers?

Yes, gift vouchers make a great present for a keen cook. Our gift voucher is emailed to the purchaser so they can forward to the recipient.  If you would like a printed card, we will post one free of charge - simply specify this in the special instructions box at the checkout.

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Are your products supplied fresh or frozen?

We often freeze our game so that we are able to supply seasonal meat all year round.

Typically we thaw the meat for one day in a 2ºC environment (for cutting and/or packing) prior to dispatch to you. As our supply chain is so short and the meat is fully traceable, we are confident that there are no food safety issues should you wish to refreeze the meat.

We are happy to send meat to you frozen if you prefer and you can specify that your order is dispatched frozen at the checkout. We use insulated boxes that provide fridge-like conditions, however there might be some slight thawing on the outside of the product during the 24 hour delivery period.

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Can I buy small game with its feather or fur?

Yes, we supply small game unprocessed (i.e. birds with feathers and animals with fur) for filming, for taxidermy and for survival training and for those who like to prepare their game themselves at home.

Read more about Game in Feather/FurBack to frequently asked questions

Can I order now for delivery later?

Yes, you can select your preferred delivery date in advance when you checkout.

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Can I buy your game from butchers or other retailers?

Yes, you can see a full list on our stockists page.

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Do you sell direct to restaurants, hotels or other retailers?

Yes, we supply fresh and frozen oven ready game and wild venison to supermarkets, wholesalers, butchers and food service across the UK and Europe.

Read more about wholesale and exportBack to frequently asked questions

Can I order my meat for Christmas delivery?

Yes, you can order your meat for 2016 Christmas delivery up until our last order date of Sunday 11th December. We will be delivering orders up until Thursday 22 December - simply select your preferred delivery date on the calendar at the checkout.

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There is a statement at the checkout advising that my information will be transferred to the United States - what does this mean?

Our website is hosted on a platform called Shopify which is a US based service. There have been some recent changes to EU privacy laws - a ruling by the European Court of Justice (ECJ) has invalidated the existing Safe Harbor Framework, which allowed the transfer of data between the EU and the U.S. This means that Shopify have had to implement a temporary message in the checkout to highlight that the data will be transferred to data centres in the US for processing.

The security of the data has not been changed and privacy policies remain valid. The U.S. and EU have indicated that they are close to agreeing on a replacement for the Safe Harbor Framework, which will be known as the "EU-US Privacy Shield" and once this has been agreed there will be no further requirement for this message.

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