How to buy our products
The easiest way to buy from us is online. All orders are dispatched within 4 working days of an order and are delivered using an overnight courier service from Parcelforce. It is for this reason that we cannot deliver to Highlands and Islands, Channel Islands, Northern Ireland or abroad as our courier company cannot guarantee delivery within 24 hours to addresses in these areas. We can only deliver to the Highlands if you accept that carriage may take up to 3 days rather than the normal 24 hours.
Delivery Charge:
The delivery charge is £9.95 regardless of how much you order or where you live in mainland Britain. Delivieries can be anytime between 8.30am and 5.30pm, however if you would like to specify a delivery time so as to ensure that you are there for delivery, timed deliveries are available at extra charge as follows: Pre 9am delivery: £19.00 Pre 10 am delivery: £16.00 Pre 12 am delivery: £13.00
Signed for delivery service:
We use Parcelforce as our courier company and they work on the basis of a signature on receipt. If you are not likely to be in on your selected delivery day, we can deliver to a neighbour, a friend or to your place of work so that a signature can be obtained (NB there is space for a different delivery address than your normal address, which is where your credit or debit card should be registered). If no-one can sign, and you want an 'No Signature Required' (NSR) delivery, please tell us in the 'special instructions' box in your shopping basket when you check out. This means that Parcelforce (and the Wild Meat Company) cannot take responsibiity for your parcel if it is not delivered. However if you would like to go ahead on this basis, please tell us where we can leave your meat: for example, in garage or shed, on the doorstep, or behind the dustbins. We will tell the courier that 'no signature is required' otherwise they will return your box of finest game meat to their depot.
Tracking your order:
Having taken all these precautions, we still fall prey to an uncooperative delivery driver who fails to deliver or a problem in the courier's central hub. To try and remedy this problem as quickly as possible, please track your order as it leaves us on its way to you. You will receive an email from Parcelforce with the tracking details for your order the afternoon/evening before the delivery day. Please track progress in the afternoon of the delivery date if it has not already arrived. If it shows it is still in depot or in the hub or if it has not arrived by 4.30pm, ring the Parcelforce 'helpline' 08448 004466 and ask for an update. If your order has reached your local depot, but has not been delivered, ask them for the phone number of your local depot and give them a call. If you make the calls - rather than us - it short circuits the system, as otherwise we act as an an ineffective intermediary in trying to resolve what has happened to your box, particularly if the courier claims to have delivered it and patently has not. If, despite your best efforts, the courier still does not deliver please ring or email us so that we can give you a full refund, credit you for a future order or send out a replacement box (according to your wishes). It is a shame that the goodwill of our business is in the hands of a courier company, but sadly none of them offer a 100% guaranteed service But if you live locally, and don't want to pay for delivery, please check out the list of outlets which stock our game below or collect direct from us.
Collecting your order Please note that we do not have a shop and so if you cannot find what you want at the following outlets, you are welcome to pick up an order direct from us by appointment. When you order, write in the special instructions at check out that you will collect on a specified date and you will not be charged for delivery, even though a delivery charge is automatically shown in your basket.
Farm shops that stock our products:
Friday Street Farm Shop, Farnham, Nr Saxmundham 01728 602783
Rookery Farm Shop, Tattingstone, Nr Ipswich 01473 327220
Grange Farm Shop, Hasketon, Nr Woodbridge 01473 735610
Ashlyns Organic Farm Shop, North Weald, 01992 525146
Spencers Farm Shop, Wickham, Nr Halstead 01787 269476
Hollow Tree Farm Shop, Semer 01449 741247
Alder Carr Farm Shop, Needham Market 01449 720820 - www.aldercarrfarm.co.uk
Waitrose, Saxmundham
Budgens, Woodbridge
Budgens, Thorntons Crouch End
Budgens, Thorntons Belsize Park
East of England Co-op stores at Framlingham, Aldeburgh, Leiston, Manningtree, and Wickham Market
The Farm Cafe, Wickham Market
Garnetts Gardens, Hasketon
Butchers that stock our game:
Revett and Sons, Wickham Market 01728 746263
Deben Butchers, Felixstowe 01394 274080
Challis Butchers, Leiston 01728 830571
Salters, Aldeburgh 01728 452758
Orford Butchers, 01394 450204
Seppings, Beccles 01502 712188
Palmers, Halesworth 01986 872108
SJ Summers, Felixstowe 01394 282408
Creasey's Butchers, Peasenhall
Five Winds, Melton
Andrews, Hadleigh
Allens Butchers
Farmers markets we sell at:
During each month
First Saturday: Snape
Second Saturday: Woodbridge and Barleylands (Billericay)
Third Saturday: Snape
Fourth/last Saturday:Woodbridge and Barleylands (Billericay)
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